All Special Orders placed with Atlanta Custom Audio require the customer's signature of approval. Special Order and Final Sale items are not eligible for returns or exchanges. All orders are shipped directly from our warehouse to the customer and require full payment before the product(s) delivery. Orders normally are processed within 1-3 business days.



Please allow 7-14 business days for Bang & Olufsen and B&O PLAY orders to be delivered. In some cases, there are production delays or inventory shortages which may delay the arrival of your item. All product(s) sent by Atlanta Custom Audio must be checked for condition upon delivery within 24 hours. Any damaged items must be reported to us within 48 hours of delivery. If the box or packaging is damaged or you are unsure of the condition of the item please sign for your item as 'damaged' or and take pictures of the damage and the refused label.